ACAS (Advisory, Conciliation and Arbitration Service) provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success. But when things go wrong we help by providing conciliation to resolve workplace problems.
Paul joined ACAS having previously worked within a national business development and training company where he specialised in business coaching, leadership development, strategic management, group and individual behaviour profiling, conflict resolution and performance improvement.
He has extensive experience in core leadership development programmes where he has transferred his knowledge and practical application of leading teams through critical and major incidents.
He believes that a healthy, open and inclusive workplace is essential to enable real people development and high performing teams.
Francoise joined ACAS from a background in Criminal Justice, specialising in the areas of change management and conflict resolution. She has over 10 years’ experience in delivering training.
Used to dealing with challenging and emotive situations, Francoise applies her knowledge of psychology to the challenges faced in the workplace, which she believes are often rooted in human behaviour. She has a passion for helping people overcome hurdles, and move towards effective ways of problem solving.
Francoise believes that effective communication is the key to improving employment relations. As a Senior Advisor, she works alongside employers and employees to help improve workplace relations by assisting to diagnose issues and by delivering bespoke training and workplace solutions.
PRESENTATION: How do you tackle those tricky employee conversations? During this presentation we will talk about how to prepare and be ready for the traps and identify key areas of stress resilience in ourselves and others.